Product Warranty

Products sold by Everlong (HK) Ltd. in this website are warranted against defects in material and workmanship.  For SmartGo non-electronic products, if you find it to be defective on arrival, you can request a replacement of goods within a warranty period of 14 days.  For SmartGo electronic products, you can enjoy a one-year carry-in warranty from the date of purchase.  If you believe the product which you have purchased has a defect in material or workmanship or has failed during normal use within the warranty period, please write to cs01@everlong.biz and provide your proof of purchase.
 

Defective on Arrival / Carry-in Warranty
The customer will be solely responsible for all shipping charges, freight, insurance and proper packaging to prevent breakage in transit, whether or not the product is covered by this warranty.  For confirmed defective returns, within warranty service, we will cover return shipment charges (exclude duties) of repaired or replaced products.

 

Limitations
This warranty does not apply to defects resulting from any customer actions, such as mishandling, improper interfacing, operation outside of design limits (such as liquid damages), misapplication, improper repair, or unauthorized modification.  No other warranties are expressed or implied.  Everlong (HK) Ltd. specifically disclaims any implied warranties of merchantability or fitness for a specific purpose.  Everlong (HK) Ltd.'s liability shall be limited to the actual purchase price of any defective unit or units of equipment to which a claim is made, and shall in no event include the customer's lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages.  Everlong (HK) Ltd. shall not be liable for normal manufacturing defects or customary variances from specifications.